客户来访接待英语全流程：从机场接机到送别

客户来访接待英语全流程

接机与寒暄：第一印象的黄金十分钟

客户来访接待是外贸业务中最高价值的场景之一，全程可分接机、参观、洽谈、送别四环，每一环都有固定句式可循。

接机确认与路上寒暄

接机确认句：Excuse me, are you Mr. Smith from ABC Trading? I am Wang Lei from our company. Welcome to Shanghai.――固定句式练熟即可，重点是微笑与眼神。

路上寒暄：This is our first time meeting in person. / We have arranged a hotel, and the factory tour is tomorrow morning.――用"初次见面""安排已定"两句话让客人安心。入住办理：We have booked a room for you at the Grand Hotel. / If you need anything, do not hesitate to call me.――联系人交代清楚，让客人觉得有人负责。

工厂参观与商务洽谈

工厂参观：介绍的话术结构

开场与安全：Welcome to our factory. Let me first show you our safety rules before the tour. / The factory covers 20,000 square meters and has 300 workers.――先安全后数据，专业感立现。

产线介绍模板：This is the stamping workshop ― daily capacity 2,000 units. / Here is our QC station; we check every batch before packing.――按"设备-产能-质控"介绍更有说服力。应对客户问题：That is a good question. Let me check with our engineer and get back to you.――不懂的不硬答，承诺"落实后回复"更可信。

洽谈、用餐与送别

洽谈衔接：Shall we go back to the meeting room and discuss the details? / Based on what you saw today, shall we talk about the order quantity?――用"所见即所谈"自然过渡到谈判。

用餐与送别：Please help yourself. / Is there anything you do not eat?――点餐前先问忌口。I will send you the meeting summary and the revised quotation by tomorrow.――送别承诺"明天发纪要+报价"，把成果锚定到书面。

• 接机前确认航班时间，备好接机牌
• 语速放慢避免俚语，保持微笑与眼神
• 送别后24小时内发出纪要与报价

江南财子网校【客户接待英语实战营】

六段式接待全流程 + 情景演练 + 口音纠音，

配套江南财子网校课程讲义与题库，接待前一周速成，

来访的每一分钟都是订单的推进。

温馨提示：以上内容由江南财子网校教研团队整理发布，欢迎咨询课程顾问，免费领取试听课与备考资料包。